Hiring Road Service Advisor II | Starting at $29/hr

Join Koch Companies and become a vital part of our commitment to excellence in the transportation industry as a Road Service Advisor II. In this role, you'll tackle over-the-road maintenance issues, ensuring our drivers and customers experience minimal downtime and maximum satisfaction. It's a position where your problem-solving skills, attention to detail, and passion for helping others will shine. Your journey to make an impact starts here, with us!

Location: Minneapolis, MN

Schedule:  

• First Shift:
• Wed-Fri: Start 6-8 AM, 10-hour days, and
• Sat: Flexible start, until 7:30 PM, 10 hour day
• Second Shift:
• Mon, Tue, Thu, Fri: Start at 10:30/11:30 AM, 10-hour days, until 9 PM, or
• Mon-Fri: 8-hour shifts, 12:00/12:30 PM start, until 9 PM

Rate: starting $29.00/hour

Why work for us? 

• Medical, Dental, Vision, HSA, FSA, and more!
• FREE online healthcare and mental healthcare upon hire
• 401(k) – with match!
• 6 paid Holidays + 3 Floating Holidays
• Accrued Paid Time Off from date of hire
• Company paid Life Insurance with buyup available
• Promotion from within and long-term career growth opportunities

What does this job look like daily? 

• You'll handle incoming calls for breakdowns and accidents, coordinating timely and cost-effective repair services.
• From arranging accommodations and travel for drivers to following up on services, you ensure our drivers are never left stranded.
• Keeping DOT and permit books up to date, processing invoices, and ensuring all documentation is accurate and compliant.
• Setting up Samsara systems for drivers, assisting with technology use, and troubleshooting to keep our fleet moving smoothly.
• Act as a bridge between drivers, vendors, and internal departments to facilitate clear and efficient communication and service delivery.

What do you need to do this job?   

• 2+ years in customer service is a must, with a strong preference for candidates with additional experience in transportation or road service.
• Exceptional communication
• Critical thinking, and problem-solving skills
• Proficiency in Microsoft Office suite and a basic understanding of mechanical concepts are essential.
• A detail-oriented, organized individual who can manage multiple tasks simultaneously
• A high level of self-motivation

At Koch Companies, you're part of a family that values your work and supports your professional development. We offer competitive compensation, comprehensive benefits, and a collaborative atmosphere that encourages innovation and excellence.

Koch Companies is a family-owned business, and transportation industry leader, that is continuing to experience outstanding growth! At Koch you will benefit from a company that promotes a friendly, casual, and diverse working environment. Not only will you have the opportunity to grow and enhance your career through professional development and access to current technology, but you will also have access to robust benefits, competitive pay, and a culture that promotes mental, physical, and emotional wellbeing through several wellness programs.

Koch Companies: Family owned, Driver Focused